Service Manager

Pottstown, PA
Full Time
Service
Manager/Supervisor

Optimum RV, a growing full-service RV Dealer, is seeking an RV Service Manager. 

We’re looking for a dealership savvy professional to work alongside our Parts Associates, Service Advisors, and Service Technicians. 

Responsibilities 

  • Schedule work in and out of the shop 

  • Hire, supervise and direct all service technicians and apprentices as approved by Dealer Principal 

  • Ensure that all parts, tools and appropriate time is available for technicians to complete the work 

  • Directs and Supervise Service Desk Personnel with training and coaching mentality 

  • Directs and Supervise Parts Manager and personnel and assist in proper parts procedures and policies 

  • Directs and supervise Warranty Administrator to process warranty claims in a timely and efficient manner 

  • Ensure that all employees under their supervision receive the proper training and upgrading of systems. 

  • Liaison between service advisors and Sales Management 

  • Must acquire approval from sales department on all Internal RO’S 

  • Track Technician Productivity 

  • Track Open Repair Order Reports and others as directed 

  • Responsible for a profitable operation of the service department while gaining maximum production under controllable costs 

  • Setting and maintaining profit goals. 

  • Leads by example. 

  • Maintains a balance between shop efficiency, labor rates, and expenses 

  • Assists the Service Advisors in the dispatch of work to correct technicians and or work with the shop foreman to do the same 

  • Responsible for the cleanliness and safety of the service department and shop 

  • All other duties as assigned 

Minimum Qualifications 

  • Technical RV Service knowledge 

  • Previous management experience 

  • Maintain a positive atmosphere  

  • Stability under pressure 

  • Creative and open to constant change 

  • Knowledge and technical expertise 

  • Able to display leadership skills and manage others accordingly 

  • RVIA/RVDA certifications - preferred 

Essential Characteristics

RELIABLE

  • We do what we say we're going to do, when we say we're going to do it... every time.

HUMBLE

  • We are trainable, coachable and confident... not arrogant.

HUSTLE

  • We are self-motivated, driven and never satisfied.

TEAM PLAYER

  • We are stronger as one. We help each other, regardless of department or position.

LOYALTY

  • We are committed to the success of the company through ups and downs because this is our career.

Benefits 

Optimum RV offers an excellent benefits package to all eligible employees including: 

  • Competitive wages 

  • Medical insurance 

  • Dental insurance 

  • Vision Insurance 

  • Company-Paid Life insurance 

  • Supplemental Life Insurance 

  • Short & Long Term Disability 

  • Critical Illness, Accident and Hospital Indemnity coverage 

  • EAP 

  • Wellness Program including Gym Reimbursement 

  • Vacation, Personal Time & Holiday pay 

  

Optimum RV complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice. 


 

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